Jackie may be wrong, or he may be right. It's his opinion, he is entitled to express it and we can believe whatever we choose to from either side of the argument. The complaint is about the way Max responded to Jackie's views by attacking him personally and publicly. There can be no excuse for that.
Still perhaps it's all a publicity stunt (like sacking Loius Walsh on the X Factor, then bringing him back again. Oh and by the way he says he has quit again) to sell some more copies of Jackie's autobiography.
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