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It gets worse Gordon. I am with Santander and when I want to make an online payment I always click 'decline' when asked about cookies. A few weeks back I tried to make a payment and was refused any access to the 'pay an account' section. After several attempts I rang Santander online banking and after about 20 minutes eventually got through to a person and explained the problem. After being passed up the line the supervisor told me it was because I declined their cookies that I was denied access -at least she had the decency to sound embarrassed by this policy.
I was absolutely incensed by this brassnecked attitude which didn't allow me to access MY money, for which they pay a pittance in interest, unless I agreed to accept them clogging up my computer with their damned crap.
I emphasise again that this was Santander (SANTANDER, for those who couldn't hear me) so if you are contemplating changing to them - beware.
I will change banks if anything better comes along.
Last edited by morninggents; 24 Apr 2024 at 14:27.
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