LM24 Race ticket print vanishing due to exposure to sunlight!!!!! IT'S BACK!!!!! - Page 2

**Aysedasi** · 2 Jun 2012, 21:41 (Ref:3084033)

Is there anything on the ACO's site? It's all very well publicising this through the ticket agencies and from there through the various forums, but there'll probably be a lot of people coming to Le Mans - certainly those just parking in the car parks, who'll be none the wiser....

vincegail · 2 Jun 2012, 21:46 (Ref:3084034)

It's the ACO we're talking about. What do you think?

MAYHEM NEXT WEEK....

GT6 · 3 Jun 2012, 07:03 (Ref:3084153)

I asked the question about the tickets fro the classic that arrived last week and it appears they have the same problem

GT6 · 3 Jun 2012, 17:16 (Ref:3084592)

take care if you intend photocopying the tickets as the bright light used by the machine could have the same effect as sunlight

**Adam43** · 3 Jun 2012, 17:18 (Ref:3084593)

Just tickets have just emailed the same thing. Not that we used them this year, but the message is slowly getting out.

nobster · 3 Jun 2012, 17:24 (Ref:3084600)

What a farce!

**Aysedasi** · 3 Jun 2012, 17:43 (Ref:3084610)

Quote:

Originally Posted by GT6

take care if you intend photocopying the tickets as the bright light used by the machine could have the same effect as sunlight

I thought the problem was heat, not light?

Peat · 3 Jun 2012, 21:24 (Ref:3084766)

My tickets from 2009 (last time i went) have gone completely blank now. Ever so slightly visible logos. This news doesn't suprise me.

**Aysedasi** · 3 Jun 2012, 21:27 (Ref:3084768)

Mine from past years are all still fine......

TWRv12 · 3 Jun 2012, 23:53 (Ref:3084832)

Take photo of the ticket when you get it

**Aysedasi** · 4 Jun 2012, 05:23 (Ref:3084894)

Another warning - if you put the tickets in your washing machine and subject them to a full wash and spin cycle, they may deterioriate.

(I haven't done it, but the ACO have asked me to let you know of the problem).

Peat · 4 Jun 2012, 07:08 (Ref:3084921)

Quote:

Originally Posted by TWRv12

Take photo of the ticket when you get it

Make sure you turn the flash off though.

GT6 · 4 Jun 2012, 07:31 (Ref:3084934)

Quote:

Originally Posted by Aysedasi

Another warning - if you put the tickets in your washing machine and subject them to a full wash and spin cycle, they may deterioriate.

(I haven't done it, but the ACO have asked me to let you know of the problem).

there is also believed to be serious problems if you set fire to them

**Aysedasi** · 4 Jun 2012, 07:57 (Ref:3084943)

Quote:

Originally Posted by Peat

Make sure you turn the flash off though.

If you have them with you when in the loo, turn the flush off too......

GT6 · 4 Jun 2012, 08:00 (Ref:3084945)

now I know who keeps forgetting to flush,

**Bentley03** · 5 Jun 2012, 16:00 (Ref:3085680)

Just received this email from the ACO:

NOTE FROM THE AUTOMOBILE CLUB DE L’OUEST
Tickets damaged by light and heat

The Automobile Club de l’Ouest has found a quality problem on the thermal paper used for all the access tickets to the Le Mans 24-Hours test day.

The tickets become black when exposed to the heat or the sun for extended periods, so they cannot be checked (visual or scan).

This problem has arisen because our supplier has used defective paper.

All the tickets - pedestrians, car parks camp sites and traffic are concerned.

To be able to continue to use your tickets please respect the following instructions:
- Do not expose your tickets to the light or heat.
- Do not use the plastic pouch that enables you to show the car park, welcome area or traffic circulation pass behind your windscreen.
- Only take out the ticket for checks.
- Do not leave them in your vehicle.

However, the print from the thermal printers is stronger so it is possible read the bar code numbers as well as the transaction numbers to find these tickets in the ticket computer programme and to reprint them if necessary.

Additional personnel will be entrusted with the job of replacing the tickets by E-tickets printed on ordinary paper.
Seven places for reprinting the defective tickets will be available from Monday 11th June 2012 open from 08h00 to 18h00. They will stay open all week until Sunday 17th June at 14h00.
- The General Welcome (ticket office) at the Rotonde, in the Parc des Expositions,
- North entrance,
- South entrance,
- East entrance
- Annex entrance
- Beauséjour entrance
- The sporting module (main building in front of the pits)

Outside these times, a single withdrawal point will be available at the ‘Plis en attente’ in the Rotonde in the Le Mans Parc des Expositions.

The Automobile Club de l’Ouest would like to present its excuses to the spectators, partners, team members, suppliers and media representatives for this inconvenience that is outside its responsibility and caused by the use of unsuitable paper by one of its suppliers.

We remain at your disposal for further information on 33 (0) 2 43 40 2012 (between 09h00 and 18h00).

GT6 · 5 Jun 2012, 16:12 (Ref:3085687)

That is a lot more detailed than the one i got from ACO sales, but might also be worth mentioning that the message I got included a piece about the bottle ban, they have said that glass will be allowed in the sampsites but not in the general enclose area's so how that effects those people who's campsies are within those area's we will find out next week

vincegail · 5 Jun 2012, 16:22 (Ref:3085690)

Was just about to post it, but Bentley03 beat me to it

My guess is the supplier has lost his contract for ever and is facing some rather stiff claims from the ACO.

GT6 · 5 Jun 2012, 16:49 (Ref:3085706)

well knowing how the ACO works the company that printed them is probably run by someone's friend or family so there might be more problems to come

Truckosaurus · 5 Jun 2012, 16:53 (Ref:3085710)

Quote:

Originally Posted by Bentley03

Seven places for reprinting the defective tickets will be available...

At least they are making an effort to get around the problem.

the.cosmic.pope · 5 Jun 2012, 16:58 (Ref:3085714)

Keeping them out of light is easy enough, but how exactly are you meant to keep them away from the heat? It's France in the summer, it isn't Iceland. How exactly are you meant to keep them cold all week?

GT6 · 5 Jun 2012, 17:07 (Ref:3085718)

Quote:

Originally Posted by Truckosaurus

At least they are making an effort to get around the problem.

well it is either that or let anyone with a black piece of paper into the campsites

Truckosaurus · 5 Jun 2012, 17:26 (Ref:3085727)

Quote:

Originally Posted by the.cosmic.pope

How exactly are you meant to keep them cold all week?

Put them in the coolbox with your beers?

**Aysedasi** · 5 Jun 2012, 17:35 (Ref:3085731)

Are you thinking of nipping in early on Monday James to get some e-tickets?

**Bentley03** · 5 Jun 2012, 17:50 (Ref:3085743)

Quote:

Originally Posted by Aysedasi

Are you thinking of nipping in early on Monday James to get some e-tickets?

Hadn't planned to.....do you think we should? Maybe on Tuesday, when we have nothing planned?

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