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Difficult one...
I've been in the position where I wasn't sure if the car would be ready and therefore delayed entering an event. The entry secretaries in these cases have always accepted a phone call & faxed entry a day or three before, provided there was room.
I agree that turning up on the day and hoping to get a race is a bit stupid (Were they first timers ??) but untill an equitable refund policy exists, people will hold out until the last minute to enter - Pure economics.
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