or frequently any common sense. I once owned a McLaren M1B and they told me the car was the wrong rear track. I asked where they got their measurements from and they told me it was a recent reference book about McLaren cars. When I told them that the car used in that book to produce the measurements and pictures was in fact MY car - the one and same car they were now disputing- they seemed unamused! Sometimes one wonders about such people!!
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