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Mrs V has just found the need to renew her passport and decided to look at doing it on-line. It ran out nearly 10 years ago and she has misplaced it. Has the passport been lost or stolen? was one of the questions, with just yes or no options. As her answer had to be 'yes' (well, it' lost but of no use to anyone because it's out of date). More questions ensued and she received an email to say someone would be in touch within 24 hours (yeah right!). The phoned her at 10 past 8 last night and sorted things out, we weren't expecting that sort of efficiency!
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