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Ringing the main switchboard 0033 2 43 40 50 60 always works for me. These days they always seem to speak English to a standard that puts my French to shame. They will always pass you to someone who will help if needs be.
My membership expires at the end of July, but they emailed me trying to get me to pay for renewal on 10th of this month, so you may have slipped through the net.
They may not be there on Thursday - it's a public holiday.
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