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I'll say as long as you've received confirmation, there's no real reason to panic
if they mailed them recently, they really should come soon. But I think it must be hard to be 2 weeks before such a long trip and still having no tickets ...
each year, I take my general enclosure at the gate, because I'm sure tickets wouldn't be here for test day.
if you try to phone them, take care of the time differences between you and them... you should try from 11pm PST (= 8am CET) to 9am PST(= 6pm CET)
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