A very wise warning there, Viv. However, it reminds me of something that happened to me about 10 years ago when I received a somewhat similar call purporting to be from my bank about a transaction. I became suspicious when the person on the phone asked me for 10 figure account login number, so as I was just about to drive past my own bank branch, I told the person that I would deal with the matter in the branch.
It later transpired that it was indeed a member of the bank's head office that had called me, but that took the branch a few days to ascertain by which time they had issued a new card and number. And the caller was then given further training about not asking for numbers, etc.
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