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Old 24 May 2004, 17:47 (Ref:981595)   #1
neiltbag
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Tickets haven't arrived - time to panic?

I ordered my tix on the official website in February and still haven't received them. I'm slightly concerned given the fact I live very overseas! Any thoughts?
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Old 24 May 2004, 17:50 (Ref:981599)   #2
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jase should be qualifying in the top 10 on the gridjase should be qualifying in the top 10 on the grid
I presume you mean Le Mans?

did you get a confirmation letter that your ticket purchase was being processed?
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Old 24 May 2004, 17:53 (Ref:981605)   #3
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neiltbag should be qualifying in the top 10 on the grid
Sorry, yeah, Le Mans. Didn't get a confirmation letter yet.
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Old 24 May 2004, 18:08 (Ref:981626)   #4
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jase should be qualifying in the top 10 on the gridjase should be qualifying in the top 10 on the grid
Small problem them I think, I'm sure those who have been before will be able to confirm whether all orders are confirmed, I got a leter back the following week, would suggest if in doubt, phone them.
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Old 24 May 2004, 18:20 (Ref:981647)   #5
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Every year we experienced problems getting tickets from the ACO. Ring them up and they have lost your order or done it wrong. Considering that you can use them for the practice day it is a bit daft. I'm not joking either, every year for the last four or five has created one problem after another.

Eventually we gave up with the club and this year we bought them from an independent company. We now have them no problem and the little extra was worth it for the ease and the peace of mind.
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Old 24 May 2004, 18:22 (Ref:981653)   #6
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You can send an e-mail to "ticket@lemans.org" for the attention of Madame Marie-France Pignard or Emilie-Jane Renaudin.
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Old 24 May 2004, 18:42 (Ref:981680)   #7
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Well, just sent an email to "ticket@lemans.org" and also one to "market.web@lemans.org". I also faxed all my info with my rudimentary French. I tried calling too, but it said all lines were busy and I should call back. I got a confirmation email on April 29th saying tix would be mailed within 10 days, but it only listed my parking pass, not the other tickets.

It's all a bit of a mess, I think...

Last edited by neiltbag; 24 May 2004 at 18:42.
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Old 24 May 2004, 18:50 (Ref:981695)   #8
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Don't worry Neiltbag, this adventure happened to me several years ago. Two weeks before the race, I had been told that my tickets were at the ACO office. I took them just before getting in the track enclosure.

You can write your e-mail to ACO in English.
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Old 24 May 2004, 19:10 (Ref:981725)   #9
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Thanks Pascal for the words of encouragement. I'm sure it will be fine.
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Old 24 May 2004, 19:34 (Ref:981761)   #10
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I'll say as long as you've received confirmation, there's no real reason to panic
if they mailed them recently, they really should come soon. But I think it must be hard to be 2 weeks before such a long trip and still having no tickets ...
each year, I take my general enclosure at the gate, because I'm sure tickets wouldn't be here for test day.

if you try to phone them, take care of the time differences between you and them... you should try from 11pm PST (= 8am CET) to 9am PST(= 6pm CET)
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Old 25 May 2004, 05:08 (Ref:982155)   #11
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Re: Tickets haven't arrived - time to panic?

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Originally posted by neiltbag
I ordered my tix on the official website in February and still haven't received them. I'm slightly concerned given the fact I live very overseas! Any thoughts?
I'll follow Pascal and Bernard : once bitten, twice shy...

I did encountered those problems last years, and don't trust ACO anymore, prefering to get confirmations and tickets at the desk.

I'm particulary concerned by the fact that you did have confirmation only for the parking.

What did you order precisely ?

- parking : OK
- grandstands ? Which one ?
- layby ? Which one ?
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Old 25 May 2004, 07:54 (Ref:982249)   #12
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iucrmh should be qualifying in the top 10 on the grid
Without meaning to sound pesimistic, I think the ACO have had one or two database problems or the like this year. My club 24 renewal came through with someone elses car details on them and when I did rejoin, via the web I was sent someone elses membership card and credit card receipt! However, they were very quick to respond to my email enquiries and did put things right very quickly.
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Old 25 May 2004, 08:19 (Ref:982273)   #13
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Perhaps I'm unique (ask the wife!) but I've never had a problem with tickets or club membership with the ACO. They have always been very helpful and polite.

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Old 25 May 2004, 08:43 (Ref:982294)   #14
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Re: Tickets haven't arrived - time to panic?

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Originally posted by neiltbag
I ordered my tix on the official website in February and still haven't received them. I'm slightly concerned given the fact I live very overseas! Any thoughts?
Did you pay by credit card, it should give you some means of tracing it. Were they just general admission tickets.
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Old 25 May 2004, 15:30 (Ref:982665)   #15
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Critchetti should be qualifying in the top 10 on the grid
3 Technopark Le Mans camping tickets for sale

Due to change of plans we have 3 tickets for the Technopark camp site for sale at this years 24 hours. Face value 37.50. Open to sensible and reasonable offers.
Cheers
Andrew

email: andrew@we-are-smiths.co.uk
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