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Old 16 Oct 2019, 10:05 (Ref:3934907)   #46
Bentley03
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Originally Posted by Kpy View Post
Massive problem with the website system.
My account (new €60 membership) failed repeatedly to connect to ticketing.
I rang the ACO this morning and was put through to ticketing.
No problem at all buying adjacent T17 tickets. Price increased to €120.
I'll sort out the electronic problems and account upgrading with the ACO once the buying demand has died down.
At least you're sorted!

I had the same problem (on my old type membership), as did many other members, from what I can see. Not sure if there's a specific problem connecting with the new type memberships, but the solution I found for my old type membership was to log in to my ACO member account first, then go to ticketing. Going straight to ticketing and trying to log in without first logging in to my member account threw up a message saying 'Account locked, check your emails'.
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Old 16 Oct 2019, 10:32 (Ref:3934924)   #47
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Originally Posted by Bentley03 View Post
At least you're sorted!

I had the same problem (on my old type membership), as did many other members, from what I can see. Not sure if there's a specific problem connecting with the new type memberships, but the solution I found for my old type membership was to log in to my ACO member account first, then go to ticketing. Going straight to ticketing and trying to log in without first logging in to my member account threw up a message saying 'Account locked, check your emails'.
I'm sure that's the right solution, James. At one stage last night I was getting "compte bloquée" probably going straight to ticketing.
Going the correct way gets me timed out each time.
i'll sort it with the ACO in due course.

Notable that when I was talking to a membership assistant a few weeks age he told me that they are expecting a smaller crowd in 2020 with the new regs.
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Old 16 Oct 2019, 15:08 (Ref:3934970)   #48
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Well still got nothing sorted yet, the ever helpful tourist office have suggested that i contact the ACO direct to sort out the mess she made of my booking I have explained that Kevin is heavily disabled and needs easy access and disabled facilities, but we will see. Bring back Nadine never had a problem since 1995 with her but looks like i will have to pay almost £400 pounds to get each camping ticket (plus 2 race ones) and this years ACO membership wasted as i will be unable to get any discounts.
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Old 16 Oct 2019, 15:19 (Ref:3934976)   #49
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Dear mates
Just back home arriving from the ticket office at the mai entrance.
I met a hostess who was here to ear ans notice the members feelings.
So I explained her in the name of all of you all the problems about the tickets booking, more and more privatized areas along the track, less and less access in the paddock or just around, mate ticketing opening email .......
All the problems we often talk about and I showed some messages of the file. She Openers wide her eyes when she red the file title.
She insured me to write my commentaries to lift them to the members staff.
Like the phone hostesses all these people make a remarkable job and are already welcoming. But I have a huge doubt in the fact that my commentaries will awake the staff consciousness.


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Old 16 Oct 2019, 15:20 (Ref:3934977)   #50
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Originally Posted by GT6 View Post
Well still got nothing sorted yet, the ever helpful tourist office have suggested that i contact the ACO direct to sort out the mess she made of my booking I have explained that Kevin is heavily disabled and needs easy access and disabled facilities, but we will see. Bring back Nadine never had a problem since 1995 with her but looks like i will have to pay almost £400 pounds to get each camping ticket (plus 2 race ones) and this years ACO membership wasted as i will be unable to get any discounts.
Simon still some places available in Houx

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Old 16 Oct 2019, 15:41 (Ref:3934985)   #51
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Simon still some places available in Houx

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Not much use for me as Kevin would be unable to get to see any of the circuit from there and by the time he reached the viewing area's he would be soaked in sweat and exhausted. Hoping ACO will sort things but not holding my breath.
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Old 16 Oct 2019, 15:46 (Ref:3934987)   #52
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Originally Posted by GT6 View Post
Not much use for me as Kevin would be unable to get to see any of the circuit from there and by the time he reached the viewing area's he would be soaked in sweat and exhausted. Hoping ACO will sort things but not holding my breath.
I understand

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Old 16 Oct 2019, 17:29 (Ref:3935000)   #53
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Originally Posted by batmobile View Post
Dear mates
Just back home arriving from the ticket office at the mai entrance.
I met a hostess who was here to ear ans notice the members feelings.
So I explained her in the name of all of you all the problems about the tickets booking, more and more privatized areas along the track, less and less access in the paddock or just around, mate ticketing opening email .......
All the problems we often talk about and I showed some messages of the file. She Openers wide her eyes when she red the file title.
She insured me to write my commentaries to lift them to the members staff.
Like the phone hostesses all these people make a remarkable job and are already welcoming. But I have a huge doubt in the fact that my commentaries will awake the staff consciousness.


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Thanks, let's hope they wake up someday.
This is not how you run a busines.
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Old 16 Oct 2019, 18:10 (Ref:3935013)   #54
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Unfortunately all organisations employ people to present the impression of listening to people, they then congratulate themselves on listening to the customers ignore any feed back and pay themselves a bigger bonus as reward for all their hard work.
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