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Old 14 Sep 2020, 20:20 (Ref:4002501)   #1
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Dutch agency Ticket Plus Travel bankrupt

Hello fellow racefans,
I found out that Dutch ticket agency Ticket Plus Travel an official ACO ticket partner has gone bankrupt.
People that have bought tickets for this years race and had their tickets sent to them will have nothing to show for.
The tickets will as it seems not be valid for next years race, so money will be gone down the drain...
I contacted the ACO and at first they told me that they could only do something if the agency was an official partner.
I told them that indeed it was as it was featured on the ACO website.
Then they told me I have to arrange it with the (bankrupt) agency, something that is impossible to do.

It looks like no more Le Mans for me, I have had it with this way of treating loyal fans.
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Old 15 Sep 2020, 00:21 (Ref:4002528)   #2
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I'm sorry to hear this Nobby. It's unfortunate that there are casualties as a result of the virus.

I hope you'll reconsider as I can't imagine going to Le Mans and not seeing you there. Besides, you'd have to travel much further for Sebring or Monterey Car Week...
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Old 15 Sep 2020, 06:45 (Ref:4002535)   #3
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I'm sorry to hear this Nobby. It's unfortunate that there are casualties as a result of the virus.

I hope you'll reconsider as I can't imagine going to Le Mans and not seeing you there. Besides, you'd have to travel much further for Sebring or Monterey Car Week...
What really ****es me off is that the ACO first says : we can only do something if the agency is an official partner and then after finding out it is indeed an official partner say that we have to go to the selling point / agency for a sollution.
But as it has gone bankrupt it is not doing business right now and you cannot reach out to them.
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Old 15 Sep 2020, 07:44 (Ref:4002541)   #4
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That really sucks, I found out it helps sometimes to call again. Thats how I maneged to split my ticket amount to this weeks race. Wich offcourse got canceled again..... Anyway, some at the helpdesk, do/know more than others.
In case of bankrupt, you have to find the curator but I dont think that will help you in this case.
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Old 15 Sep 2020, 07:59 (Ref:4002544)   #5
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Yep bit of a problem to be sure, but if the ACO has been paid for the tickets (that is agent has paid for them) then you should be in the same position as the rest of us, it may take a while to sort out but do not give up hope. Keep an eye on here and perhaps something can be sorted for next year, if of course there is a next year.
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Old 15 Sep 2020, 10:43 (Ref:4002564)   #6
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I don't quite follow. If the purchasers have paid for their tickets and had them physically sent to them, why wouldn't the ACO honour them for next year? Or have I missed the point?
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Old 15 Sep 2020, 11:43 (Ref:4002578)   #7
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Remember that if you paid for your tickets with a credit card, you may be able to claim through your bank for "services that haven't been delivered".



https://www.visa.co.uk/chargeback.html
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Old 15 Sep 2020, 12:07 (Ref:4002585)   #8
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But Nobby was suggesting that they have been delivered....

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People that have bought tickets for this years race and had their tickets sent to them will have nothing to show for.
So if the tickets have been bought and delivered, I still don't get why they cannot be transferred to next year, the same way as if they had been bought direct? Have the ACO not been paid for the tickets by the agency?
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Old 15 Sep 2020, 13:48 (Ref:4002600)   #9
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But Nobby was suggesting that they have been delivered....



So if the tickets have been bought and delivered, I still don't get why they cannot be transferred to next year, the same way as if they had been bought direct? Have the ACO not been paid for the tickets by the agency?
Yes tickets have been sent to my adress, so I guess they are also paid to the ACO
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Old 15 Sep 2020, 18:45 (Ref:4002665)   #10
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Nobby, I know you'll come back!! Before the end of week I'll go to the ticket office at the main entrance to try to get some positive response. No guarantee but we can try.
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Old Yesterday, 09:22 (Ref:4003424)   #11
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Nobby, I know you'll come back!! Before the end of week I'll go to the ticket office at the main entrance to try to get some positive response. No guarantee but we can try.
Let's hope for some good news Eric....
I have put myself on the long list of people that Ticket plus Travel should pay back but things do not look good....
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